Gift Card Processing

The gift card processing feature enables you to set up payment gateways to process gift card payments and manage gift card payments for online and offline orders within Kibo eCommerce.

Enabling this Feature

Set up a Gift Card Payment Gateway

To set up a payment gateway for processing gift card payments:

  1. Navigate to System > Settings > Payment Gateways.

  2. Select Create New Payment Gateway.

  3. Select a payment gateway from the Payment Gateway drop-down menu.

  4. Enter a nickname and the necessary authentication credentials for the gateway. The nickname is used to identify that set of credentials and payment gateway when enabling payment types.

  5. Select Save.

Enable Gift Cards as a Payment Method

To enable gift cards as a payment method:

  1. Navigate to System > Settings > Payment Types.

  2. In the Gift Cards section, select the checkbox under Enable.

  3. In the Payment Gateway drop-down menu, select the payment gateway you want to use to process gift card payments.

    Note: If you do not have a gift card payment gateway set up, Kibo eCommerce does not display the previous two options and instead displays the message There are no payment types available. Add a Payment Gateway before modifying payment types.

  4. In the Order Processing subsection, indicate whether you want Kibo eCommerce to capture gift card payments on order placement, or authorize gift card payments on order placement and only capture gift card payment when the order is shipped.

    Note: If you use Kibo eCommerce integrated with Kibo OMS you must select Authorize on Order Placement And Capture On Order Shipment. If you use Kibo eCommerce only, you must select Authorize And Capture On Order Placement.

    Theme Changes

    This feature requires changes to your core theme. Ask your theme developer to make the required changes to your theme to enable this feature, as detailed in the github pull request.

Using Gift Cards

Adding a Gift Card Payment to an Order

To add a gift card payment to an order:

  1. Navigate to Main > Fulfillment > Orders.

  2. From the order grid, select the order you want to edit.

  3. On the Order Details page select the Payments tab.
  4. Select the arrow to the right of Add Payment.
  5. From the drop-down menu select Gift Card.
  6. On the Add Gift Card page, select the gift card that you want to add:

    1. To use a gift card that the shopper previously used on this order, select the Order Gift Cards option. This will display the Existing Gift Cards on Order drop-down menu, where you can select a gift card that is currently associated with this order.

    2. To add a new gift card to use for payment, select the New Gift Card option. If you select this option:

      1. In the Gift Card Number field, enter the card number for the gift card.

      2. In the Security Code field, enter the CVV security code for the gift card.

  7. In the Amount field, indicate the dollar amount of the payment you want to add using the selected gift card.

  8. Click the Check Balance button to display the Balance field indicating the remaining balance on the gift card in the and verify whether the selected gift card has enough money to cover the payment amount.

Crediting Gift Card Payments

The steps for crediting a gift card payment are the same steps for crediting credit card payments outlined in the Credit a Payment Section of the Payment Processing guide.


The following gift card functionality is not currently supported by Kibo eCommerce: