Manage Store Credit and Gift Cards

View existing store credit and gift cards in the Store Credit page located at Main > Customers > Store Credit. Use the More Actions button to edit or delete a store credit or gift card.

To Credit or Not to Credit

...that is the question. The key distinction between credits and refunds on returns is that refunds affect the order balance, whereas credits do not.

Create a Credit or Gift Card

To create a new store credit or gift card for a customer:

  1. Go to Main > Customers > Store Credit.
  2. Click Create New Store Credit.
  3. Specify a store credit or a gift card in the Credit Type drop-down menu.
  4. Enter a unique code to identify the store credit or gift card.
  5. Select an activation date and expiration date for the store credit or gift card. Note:  If you leave these fields blank, the activation date assumes the current date and the expiration date assumes a date one year from the current date minus a day.
  6. Enter an Amount for the value of the store credit or gift card.
  7. (Optional) Select a shopper to apply the store credit or gift card to using the Customer drop-down menu.
  8. Click Save.