Shipping Settings

Go to System > Settings > Shipping to set up your shipping settings. Use this topic to learn about the following shipping options available to you:

Zones

Shipping zones allow you to divide the globe into geographical regions where the same shipping methods and rates apply for all addresses. Kibo eCommerce comes with default shipping zones. You can create other shipping zones with regular expressions, which are sequences of characters used for search patterns.

Refer to the following sections for more information about creating shipping zones and shipping zone expressions:

Create a Shipping Zone

To create a shipping zone:

  1. Go to System > Settings > Shipping > Zones.
  2. Select the site you want to specify options for from the top bar.
  3. Use the More Actions button to edit or duplicate existing zones. If you do not want to edit or duplicate an existing zone, click Create New Zone.
    Kibo eCommerce recommends editing or duplicating existing zones as a starting place for creating your own custom zones.
  4. Enter a Name.
  5. Enter a Description.
  6. Enter an Expression.
  7. Click Save.

Shipping Zone Expressions

Expressions apply to a shipment’s destination address. You can use the following properties in custom expressions:

Regular expressions use comparison and Boolean operators. The following operators are supported for shipping zones:

Operator Definition
CONT Contains
EQ Equals
GT Greater Than
IN Contained In
LT Less Than
NE Not Equals
SW Starts With
OR Boolean Or
AND Boolean And

Zone Example

For example, you want to create shipping zones for your sporting goods stores: one for the lower 48 US states and one for all countries in South America. You enter the following expression for the lower 48 US states zone:

Expression:

CountryCode eq "US" and StateorProvince ne "HI" and StateorProvince ne "AK"

and you enter the following expression for the South American zone:

Expression:

CountryCode eq "AR" or CountryCode eq "BO" or CountryCode eq "BR" or CountryCode eq "CL" or CountryCode eq "CO" or CountryCode eq "EC" or CountryCode eq "GF" or CountryCode eq "GY" or CountryCode eq "PY" or CountryCode eq "PE" or CountryCode eq "SR" or CountryCode eq "UY" or CountryCode eq "VE"

Product Rules

After you set up shipping zones, you can create product rules, which are regular expressions that target various product properties. Product rules are optional, but they can help you control shipping.

For example, you might want to create product rules for classes of products that require special shipping considerations, like perishable items, items that are very heavy, or items that you don’t want to ship over a weekend. You can create product rules for the following product properties:

The operators available for creating product rule expressions are the same operators available for creating shipping zone expressions.

Create a Product Rule

To create a product rule:

  1. Go to System > Settings > Shipping > Product Rules.
  2. Select the site you want to specify options for from the top bar.
  3. Click Create New Product Rule.
  4. Enter a Name.
  5. Enter a Description.
  6. Enter an Expression.
  7. Click Save.

Refer to the previous table for a list of the available expression operators.

Product Rule Example

For example, you need to charge extra when shipping oversized sporting goods, such as canoes. You create the following product rule for large products:

Expression:

Length.Unit cont "inch" AND length.value gt 40 AND height.unit cont "inch" and height.value lt 40 and weight.unit cont "lb" and weight.value gt 150

Carriers

In this section, you define your fulfillment options, shipping methods, the rates for each carrier you use, and the list of eligible shipping address locations.

Specify the Fulfillment Options for a Site

To specify the fulfillment options for a site:

  1. Go to System > Settings > Shipping > Carriers > Fulfillment Options.
  2. Select the site you want to specify options for from the top bar.
  3. Select the location you are Shipping From.
  4. Specify whether the location supports Direct Ship, In Store Pickup, or both.
  5. If applicable, specify the location types that support In Store Pickup.

Create a Custom Rate

To create a custom shipping rate:

  1. Go to System > Settings > Shipping > Carriers > Shipping Methods and Rates.
  2. Select the site you want to specify options for from the top bar.
  3. Click Create New Custom Rate.
  4. Enter a Name.
  5. (If applicable) Select a Custom Rate Type.
  6. Enter an Amount.
  7. (If applicable) Enter a Custom Code.
  8. Click Save.

Specify the Shipping Method Configuration for a Carrier

To specify the shipping method configuration for specific carriers, such as UPS, FedEx, or USPS, complete the following steps:

  1. Go to System > Settings > Shipping > Shipping Methods and Rates.
  2. Select the carrier of your choice, such as USPS.
  3. Fill in the shipping method configuration as it applies to the carrier.Note:  These fields vary by carrier.
  4. Enable Enable for Checkout to make the carrier an active option for your orders. Tip:  This checkbox is essentially an on/off switch for the carrier. If you are ready to display the carrier as a shipping option on your site, then enable the checkbox. If you want to deactivate the carrier on your site for a period of time, you can disable this checkbox without losing the shipping method configuration details.

Set the Default Carrier for Returns

You can specify a default carrier for returns if you want all return labels to default to a chosen carrier.

Note:   You can only specify one carrier as the default carrier for returns. At this time, you can only specify FedEx or USPS as the default carrier for returns. Additionally, the shipping method defaults to ground shipping and drop-off only (no expedited or pick-up options).

To specify a default carrier for returns:

  1. Go to System > Settings > Shipping > Carriers > Shipping Methods and Rates.
  2. Select the site you want to specify options for from the top bar.
  3. Click on a carrier, such as Fedex.
  4. Enable Enable for Returns.

Carriers and Settings Example

For example, you want to provide a flat shipping rate of $15.00. You create the following new custom rate:

Specify the List of Eligible Shipping Addresses

Go to System > Settings > Shipping > Carriers > Eligible Shipping Address Locations to select which U.S. states should display on your storefront as eligible shipping addresses.

Tip:  This list currently filters only U.S. states. If you want to enable international shipping addresses on your storefront, ask your theme developer to make the necessary changes to your theme.

Methods and Fees

After you set up carriers and create shipping zones and product rules, you can create your shipping methods, product fees, and order fees.

Create Shipping Methods

  1. Go to System > Settings > Shipping > Methods.
  2. Select the site you want to specify options for from the top bar.
  3. Click Add New in each one of the corresponding sections.
  4. Make the appropriate selections.
  5. Fill out any applicable fields.
  6. Click Save.

Methods and Fees Example

For example, you need a product handling fee for your Flat Rate packages. You choose the following configuration: